Privacy & Security Policy
Chains, Ropes & Anchors (Last updated: 28/05/25)
At Chains, Ropes & Anchors, your privacy is extremely important to us. We are committed to maintaining your trust by treating your personal information with the highest level of confidentiality and respect. We aim to minimize data collection and only gather what is necessary to provide our services and fulfil your orders.
What Information We Collect
To carry out our business operations effectively, we may collect the following personal information:
- Name
- Contact information
- Location
- Computer or network information
- Interactions with our website or team
- Billing or purchase information
This information is either voluntarily provided by you (e.g., during registration or checkout) or collected by us in order to process your orders.
How We Use Your Information
We collect and use your personal information to:
- Process transactions, manage orders, and handle deliveries or returns
- Communicate with you regarding purchases, inquiries, promotions, or updates
- Provide customer support and resolve complaints
- Perform analytics related to marketing and promotional efforts
- Comply with legal and regulatory obligations
Who We Share Your Information With
We pride ourselves on not selling or sharing your data with third parties. Your personal information is only shared when absolutely necessary and only with trusted parties, including:
- Courier services, strictly for the purpose of shipping and order fulfilment
- Payment providers, to securely process transactions
When you choose to pay online, your data is processed through EWAY or PayPal, both of which are PCI DSS compliant and provide industry-standard security for card transactions. You are redirected to their secure platforms during the payment process, ensuring that your card details are never seen or stored by us.
Card Security & PCI DSS Compliance
- We never store, handle, or access your credit card details.
- Our website and staff never see your card information—payment is handled entirely by our secure third-party gateways.
- We are periodically audited and have consistently passed PCI DSS (Payment Card Industry Data Security Standard) audits with excellence. These audits ensure we meet strict standards for safely handling credit card data.
If you’re paying online, check for a secure connection by confirming that the website address begins with https://—the “S” indicates a secure page.
Your Rights
You have the right to:
- Request a copy of any personal information we hold about you
- Ask for corrections if any information is inaccurate
To make such a request, please contact us at:
- info@chainsropesandanchors.co.nz
- 09 444 8212
External Websites
Please note that if you click on or follow any external links from our website, you will be subject to the terms and conditions and privacy policies of those websites. We are not responsible for the privacy practices of other sites.
