Shipping & Returns

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Shipping & Delivery

Last updated: 23/05/25

When an order is placed on the website, we always aim to ship within 24 hours of the order being placed. The exception to this is during weekends or if the order requires splicing or labour work, as these can take longer. If there are any other delays, we will contact you.

NZ Goods & Services Tax (GST)

Any goods we ship to a New Zealand address are subject to GST, which is currently 15%, as required by law.

There are exceptions to this, listed below:

If your order is shipped to a Freight Forwarder’s Bond Store for exporting.
If we ship to an overseas address.
If you are a visiting vessel with a NZ Customs Temporary Import Exemption (TIE).

When you order via the website, it reads the delivery address and charges or does not charge GST accordingly.

If you qualify for one of the GST exemptions but have a New Zealand delivery address, please contact us. The website calculates GST based solely on the delivery address, so if it’s a New Zealand one, GST will be charged. We can assist you via email to ensure you receive your exemption.

Shipping Rates

Our website currently uses an automatic courier and freight rating calculator. It calculates freight prices based on the dimensions, weight, and your delivery address. While this is accurate for most goods, there may be times when the calculator produces an erroneous rate (e.g., 100kg of chain to Invercargill for $7.50 in an E11 bag), so please be mindful of this when ordering.

We are working on enabling international shipping addresses with automatic freight calculations. In the meantime, if you are an international customer and would like to order from us, please contact us at info@chainsropesandanchors.co.nz and we will assist you.

How Do We Ship Our Goodies

For shipping items under 25kg or 0.125m³ within New Zealand, we use NZ Couriers, Castle Parcels, and NZ Post. You can select your preferred shipping option through the website.
For goods above 25kg or 0.125m³, we use Kiwi Oversize or Mainfreight. Please note that Kiwi Oversize typically does not deliver to rural areas. Also, Mainfreight orders placed through the website are delivered to the local Mainfreight depot—not your address. If you would like your order delivered directly to your address, please contact us.

We use “Signature Required” for all deliveries to ensure you can be 100% confident your order arrives safely. The only exception is if you clearly specify in your order that you’d like the package left.

Delivery Times for NZ Deliveries

If you are in the South Island or in some rural areas, delivery can take a couple of days. In North Island main centres, delivery is usually next day, but it may take an extra day or two if you are in a rural area.
We cannot put 100kg of chain in a courier bag for overnight delivery. It just doesn’t work that way—there are strict weight limits on overnight couriers.
We can organise super-duper urgent freight if needed, but be warned—it can be very expensive.
Once we dispatch your order, both you and we are in the hands of the freight company. We don’t drive the trucks.

To the Pacific islands

We can also ship to Fiji, Tonga, Samoa, Vanuatu, Cook Islands, New Caledonia, Soloman Islands, Tuvalu, Kiribati, French Polynesia. Again we use NZ Posts International Air service for the smaller parcels. For shipments over 20kg it trips into the freight systems so we need to look at those shipment by shipment as if we worked on a flat rate some would be paying a lot more than they need to. Please contact us for larger shipments and we can quote you the options.

To the rest of the World

We ship worldwide but as that’s a rather large place we need to look at each shipment on a case-by-case basis. Please contact us and we’ll happily quote you the shipping options.

Other options we can use

We are happy for you to organise your team to pick up and ship. We will pack it so it’s ready to go or follow your requirements. Usually there is no cost for any of that.
We can ship to your Freight Forwarder. We can co-ordinate with them for you, no problem at all and probably easier than you doing it. Generally, there is no cost to you in us doing that.

What is or is not covered in the freight rates

Within NZ the shipping costs cover standard delivery costs to the address you provide us. The above rates don’t cover any special requirements but if you have any please chat with us and we’ll see what we can do.
We cover all standard costs related to exporting the shipment out of NZ.
Duties, Taxes and International border costs at the country of destination. We only ship on the above rates on the basis you are responsible for any of those, should they pop up. Of late all of the smaller stuff hasn’t attracted much attention from any of the above destinations….. but that can change so don’t rely on sliding through untouched.
We can help you minimise costs using our 11 Secret Shipping Tips and Tricks, to plagiarise a well known Colonel.
We can also offer a door to door international service, please contact us for more about that option.
Urgent or anything non-standard are not covered. We can do that sort of thing so please contact us if you have special requirements
We don’t cover the cost of Chiropractors or Physio therapists if you hurt yourself while thinking you’re a forklift and try to unload way to much by yourself.
Nor do we cover the cost of any flowers, Jewellery or other bribes to placate your wife as you weren’t home when the goodies she knew nothing about arrived, or the cost of cold beers and Sky Sport subscriptions if the lady of the house was the errant shopper.

Technology

As this site is a combination of lots of interweb/software smoke and mirors like stuff fondled by mere humans it’s bound to play silly buggers and/or do random stuff at times. If you see anything you suspect is one of those gremlins please drop us a line and tell us. We want to make this easy for you (and being lazy buggers, us also) and we don’t want anyone being shafted by technology going bad on them.

Returns Policy

How to Return/ Exchange Products

To be refunded: Please contact us within 30 days of receiving your product. We will issue you a Return Authorization Number via email. Include this number on the inside and outside of your package along with the reason for the return. The product must be in new resalable condition in the manufacturer’s original packaging. Returns will be inspected before final decisions are made on refunds.
Some products are non-returnable or have a restocking fee. We will inform you of any restocking fees when we issue you a Return Authorization Number.
Do not write return numbers, addresses or any other marks directly on manufacturer’s original packaging.
Send your return with the Return Authorization Number and reason for the return to the address given in your email received containing your return authorization.
To exchange a product: Follow steps 1-4 and contact us (via phone or email) with the product number(s) and descriptions that you would like in exchange.

Note:

Customers are responsible for the shipping costs for returns and/or exchanges. All items returned in non-resalable condition, or have missing parts, upon inspection will be charged an additional restocking fee, at Chains Ropes and Anchors’s discretion.
For all returns, we recommend that you use Courier Post or other traceable means. If we do not receive the package, we cannot issue the refund.
If the return is a result of our error or a manufacturing defect, within 30 days from the date you received the items, you still need to contact our Returns Department, to obtain Return Authorization. Shipping costs for items under warranty will be refunded. Chains Ropes and Anchors will pay preauthorized shipping costs/reimbursements equivalent to ground/surface shipping rates only.